A lot has been going on at the Fall CHPRMS Conference today, but I want to focus on the amazing talk I just heard about patient experience.
One of the VPs (I can’t remember his title) at the Henry Ford Hospital System just told us all about the opening of the Henry Ford West Bloomfield Hospital, and although I haven’t seen it, I am in awe of this facility. Seriously. If something happens to me, I hope someone will take me to Michigan to this hospital.
This place is amazing. It has gardens and courtyards and private rooms designed around the principles of feng shui and overlooking a tranquil pond and natural landscapes.
It has original artwork, curved walls, and boutique stores so that when you walk into the hospital, you feel that you’re walking into a place of wellness, not sickness. It feels like a resort where you’re a guest instead of a hospital where you’re a patient. Apparently, the place is so gorgeous that people have asked to have weddings there—after they saw a 50-piece orchestra perform right there in the lobby.
The food is supposedly phenomenal too. They have no friers and no freezers. They’ve hired world-renowned chefs to create a cuisine that is healthy and balanced. Why? Because they’re committed to wellness, to a patient experience that creates and nurtures wellness.
I didn’t know places like this existed. I’ve walked into hospitals–but not ones like this one. I actually, truly, seriously, want to fly to Michigan to tour this place and see all the things this guy was telling me about.
I credit CHPRMS for making patient experience a topic of discussion at the conference. The session opened my eyes to what is truly innovative in healthcare right now. Sure, social media is cool. And good marketing is always important. But patient experience and wellness—they’re in a league of their own.